Find answers and help with IDEE's products and services.
Yes, AuthN allows the user to authenticate both to a website or an app.
With Web-AuthN, multiple accounts can be setup on a single device.
Once the user is deleted on your IAM system, the user can no longer access any of your systems. Our clients can automatically delete that account on IDEE by leveraging SCIM.
The AuthN app has a list of all the authenticators. In addition, the self-service portal also has a list of all the authenticators.
No Problem. We offer secure recovery mechanisms to restore access on a new device and let the user immediately delete lost devices.
We support any unlock option supported by the device. For example, we support fingerprint, facial recognition, pattern, and PIN for Windows PCs, Android, and iOS. For Mac we support TouchID.
No problem. We offer offline login if the user wants to use her phone and WebAuthN if she wants to login phone-free.
It only takes about 15 minutes.
Yes. Adminstrators can setup users to use our AuthN product for free for 30 days. You can sign-up here: authn.getidee.de.
YES. IDEE conducts external IT security testing/reviews in addition to our routine internal security testing and audits. Cobalt, a security company based in Berlin and San Francisco, conducted a security testing/audit of our services in April 2019. BishopFox, a security company based in San Francisco, conducted a security testing/audit of our services in January 2017. We are also ISO 27001 certified.
Yes. We put an end to all phishing and password-based attacks.
Yes. We prevent malicious and negligent privilege insider attacks.
Yes. Instead of using QR-Code Login, which requires the use of a camera, you can make use of Push Login or Web-AuthN Login.
IDEE provides a SaaS solution. On-premise deployments are technically possible, and are included in our Enterprise plans.
Yes. We support browser-only use cases on the PC, Mac, and mobile.
Your choice. Biometric, PIN, pattern. Anything that Windows, Mac, iPadOS, iOS, and Android support.
We only ask for your email in certain use cases. We never store your email in plain-text. It is always hashed when stored. We do not collect any other PII.
No. Users can be auto-enrolled in the background.
No. IDEE follows privacy by design principles. We do not store any private customer data (PII).
In as little as 15 minutes. We support common standards such as SAML, OIDC, RADIUS, and many more to make integration quick and easy.
Yes. We can provide you with our white-label app. We also support Web-AuthN for web-only use cases.
Probably there are multiple keys for your account stored in the security chip that makes WebAuthN possible. Please clear your security chip and thereafter follow the registration steps for WebAuthN.
Please check if you have an anti virus software enabled that automatically clicks on links in emails. If yes, please disable it and try again.
It may take up to 5 minutes for changes to an integration to go live. If after 5 minutes, the integration, is still not active please make sure your integration details are correct.
Currently, only an existing ZTP owner receives an invitation. Make sure the admin you want to invite is registered on ZTP already.