Find answers and help with IDEE's products and services.
IDEE provides a SaaS solution. On-premise deployments are technically possible, but not supported as standard.
Yes. We support the WebAuthN standard to achieve MFA on browsers.
No problem. We offer offline login.
Your choice. Biometric, PIN, pattern. Anything that Windows, Mac, iPadOS, iOS, and Android support.
We only ask for your email in certain use cases. We never store your email in plain-text. It is always hashed when stored. We do not collect any other PII.
No. Users can be auto-enrolled in the background.
No. IDEE follows privacy by design principles. We do not store any private customer data or personally identifiable information (PII).
No Problem. We offer secure recovery mechanisms to restore access on a new device and let you immediately delete lost devices.
Really quickly. We support common standards such as SAML, OIDC, RADIUS, and many more to make integration quick and easy.
Yes. We can provide you with our white-label app. We also support WebAuthN use cases.
Probably there are multiple keys for your account stored in the security chip that makes WebAuthN possible. Please clear your security chip and thereafter follow the registration steps for WebAuthN.
Please check if you have an anti virus software enabled that automatically clicks on links in emails. If yes, please disable it and try again.
It may take up to 5 minutes for changes to an integration to go live. If after 5 minutes, the integration, is still not active please make sure your integration details are correct.
Currently, only an existing ZTP owner receives an invitation. Make sure the admin you want to invite is registered on ZTP already.