Frequently Asked Questions

Find answers and help with IDEE's products and services.

Basics

Does IDEE offer an on-premise solution?

Read More

IDEE provides a SaaS solution. On-premise deployments are technically possible, but not supported as standard.

Do you support browser-only use cases?

Read More

Yes. We support the WebAuthN standard to achieve MFA on browsers.

What happens when my phone is offline?

Read More

No problem.  We offer offline login.

How do I unlock my phone?

Read More

Your choice.  Biometric, PIN, pattern.  Anything that Windows, Mac, iPadOS, iOS, and Android support.

What PII do you collect about me?

Read More

We only ask for your email in certain use cases. We never store your email in plain-text. It is always hashed when stored. We do not collect any other PII.

Do users have to manually register for your service?

Read More

No. Users can be auto-enrolled in the background.

Are you storing any private customer data?

Read More

No. IDEE follows privacy by design principles. We do not store any private customer data or personally identifiable information (PII).

What if a user loses their device?

Read More

No Problem. We offer secure recovery mechanisms to restore access on a new device and let you immediately delete lost devices.

How quickly can I integrate IDEE in my environment?

Read More

Really quickly. We support common standards such as SAML, OIDC, RADIUS, and many more to make integration quick and easy.

We don’t have an app. Can we still use your technology?

Read More

Yes. We can provide you with our white-label app. We also support WebAuthN use cases.

Zero Touch Portal

Why is there a list of accounts showing when I try to login with WebAuthN?

Read More

Probably there are multiple keys for your account stored in the security chip that makes WebAuthN possible. Please clear your security chip and thereafter follow the registration steps for WebAuthN.

Why is my registration link in the email invalid?

Read More

Please check if you have an anti virus software enabled that automatically clicks on links in emails. If yes, please disable it and try again.

I still see the old login screen with password even though I setup the integration. How do I fix this?

Read More

It may take up to 5 minutes for changes to an integration to go live. If after 5 minutes, the integration, is still not active please make sure your integration details are correct.

Why am I not allowed to invite an admin?

Read More

Currently, only an existing ZTP owner receives an invitation. Make sure the admin you want to invite is registered on ZTP already.

How do I recover my AuthN Zero Touch Portal Account?

Read More