Basics

Does IDEE offer an on-premise solution?

Do you support browser-only use cases?

What happens when my phone is offline?

How do I unlock my phone?

What PII do you collect about me?

Do users have to manually register for your service?

Are you storing any private customer data?

What if a user loses their device?

How quickly can I integrate IDEE in my environment?

We don’t have an app. Can we still use your technology?

Zero Touch Portal

Why is there a list of accounts showing when I try to login with WebAuthN?

Why is my registration link in the email invalid?

I still see the old login screen with password even though I setup the integration. How do I fix this?

Why am I not allowed to invite an admin?

How do I recover my AuthN Zero Touch Portal Account?

Do users have to manually register for your service?

No. Users can be auto-enrolled in the background.