Basics

Can I use AuthN to login to a desktop app?

Are multiple accounts supported via Web-AuthN?

Can I use AuthN with multiple accounts on the same device?

Are multiple user devices supported?

What happens to the user's IDEE account when the user's account from our IAM system is deleted because of termination ?

Where can a user see a list of all her authenticators (devices)?

What if a user loses their device?

Does the user have to use biometrics to use your solution?

Can a user login when her phone is offline?

How long does it take to integrate with M365?

Does IDEE offer a free-trial?

Does IDEE perform external IT security audits?

Does IDEE's technology prevent phishing?

Does IDEE's technology prevent insider threats?

We don't want to permit the app to have access to the phone camera. Can we still use your solution?

Does IDEE offer an on-premise solution?

Do you support browser-only use cases?

How do I unlock my phone?

What PII do you collect about me?

Do users have to manually register for your service?

Are you storing any private customer data?

How quickly can I integrate IDEE in my environment?

We don’t have an app. Can we still use your technology?

Zero Touch Portal

Why is there a list of accounts showing when I try to login with WebAuthN?

Why is my registration link in the email invalid?

I still see the old login screen with password even though I setup the integration. How do I fix this?

Why am I not allowed to invite an admin?

How do I recover my AuthN Zero Touch Portal Account?

What happens to the user's IDEE account when the user's account from our IAM system is deleted because of termination ?

Once the user is deleted on your IAM system, the user can no longer access any of your systems. Our clients can automatically delete that account on IDEE by leveraging SCIM.

Once the user is deleted on your IAM system, the user can no longer access any of your systems. Our clients can automatically delete that account on IDEE by leveraging SCIM.